Win big through our partnership with Jamf

Fuel device upgrades and your budget by unlocking the residual value of retired devices. Tech Defenders' Device Buyback Program maximizes your tech investment and pays it forward from procurement to retirement and recommence.  Our buyback program helps you provide a more complete lifecycle management solution for MacBooks, iPads, and iPhones – as well as thousands of models of non-Apple desktops, laptops, tablets, and smartphones.

Step 1: Export a list of computers and devices via Advanced Search in Jamf

1. Create an Advanced Inventory Search for Computers and/or Devices

Log into Jamf Pro, under Computers and/or Devices, select Search Inventory and click the “+ New” button to create an Advanced Search.

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2. Search Tab

Save and name this Advanced Search for future use or reference.

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Then move on to the next tab…

3. Criteria tab

Here is where we set the rules to define which devices should be included in Search Report.
For example, you can use attributes like model, management status, location, ownership or any other inventory criteria.

To add a criterion, click on the “+ Add” button and select the attribute, operator, and value for the rule.

The most common criteria (i.e. “Model”) are listed by default, so to select specific parameters such as device age by purchase date (i.e. “PO Date”), ownership, Activation Lock, Carrier Network, lease status, etc. you may need to select “Show Advanced Criteria.”

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In this example, we’ll look for devices that were purchased over 700 days ago, so the rule would be

  • criteria: PO Date
  • operator: more than x days ago
  • value: 700

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You can add multiple criteria to narrow down the group using “All” or “Any” logic to determine whether all or any of the criteria must be met for a device to be included in the results. More information on setting criteria for Advanced Searches and Smart Lists is available here.

4. Display tab

Now select the fields to display in the CSV export for each device so Tech Defenders can assess its value. These should include at-minimum:

Under Device or Hardware:

  • Capacity MB
  • Model
  • Model Identifier
  • Serial Number

For mobile devices, under Network:

  • Current Carrier Network
  • IMEI

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You may of course add any other fields which you feel may be useful for reference or for quoting device values.

5. Reports tab

Download Report as CSV file.

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Save this Advanced Search to reuse, edit and/or duplicate in the Search Inventory section.

Step 2: Submit your list of devices for a guaranteed buyback quote

Submit your device list(s) to Tech Defenders' Buyback Program so our team can provide you  buyback quote within 2 business days that’s guaranteed for 30 days.  Go to techdefenders.com/jamf-quote and upload your CSV file or email it directly to buyback@techdefenders.com.

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Step 3: Accept your quote and let Tech Defenders handle everything else

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Shipping & Logistics

After a quote is signed, we have two options for retrieval — our White Glove Pickup service OR ground shipping / LTL (Less than Truck Load) shipping through a third-party, depending on the size of the load.

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Device Inspection

Your units go through an 18-point inspection audit process where their data is wiped per R2v3 standards, they're given an A-F grade based on cosmetic & functional conditions, and all device information is collected for reporting.

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Report & Payment

To ensure full transparency with our customers, we provide a full detailed inspection report. The grading report includes general information, functional testing, and technical summary notes.